Appointment Cancellations & Pre-Consultation Requirements

If you need to reschedule or cancel your appointment, we kindly request at least 24 hours’ notice. This helps us manage our schedule efficiently and offer the appointment to other clients who may be waiting.

All new clients are required to complete and submit their pre-consultation forms at least 2 business days before their scheduled appointment.

If the forms are not completed within this timeframe, we reserve the right to cancel your appointment to ensure adequate preparation and support for your session.

How to Reschedule or Cancel an Appointment

To reschedule or cancel an appointment, please note that our system requires you to book a new appointment rather than cancel the existing one directly. You may do this by visiting our website at www.beveryresilient.com and selecting the "Existing Client" option to schedule a new appointment. When submitting your request, please include a brief reason for the change along with the date of your original appointment. Once we receive your request, we will promptly update your appointment in our system. Alternatively, you may contact our office at (860) 438-6844 to reschedule or cancel your appointment by phone.

Session Conduct and Attendance Expectations

1. Be On Time and Ready: Sessions must begin on time and take place in a quiet, private space. Appointments conducted while driving or in public areas are not permitted. If this occurs, the session will be promptly disconnected or will end immediately. 

2. Communication: Please check your email and the patient portal regularly for important updates from our office. Missed communication may lead to cancelled appointments.