Attendance Policy

Consistent attendance is an important part of successful psychiatric treatment. Missed appointments reduce availability for other patients and may interrupt continuity of care.

Definitions

Late Cancellation

A late cancellation occurs when an appointment is cancelled or rescheduled less than 24 hours before the scheduled appointment time.

No-Call/No-Show

A no-call/no-show occurs when a patient fails to attend a scheduled appointment without notifying the office beforehand.

Commercial Insurance & Self-Pay Patients

Late Arrival

Patients who arrive more than 10 minutes late will be required to reschedule.

The $35 appointment deposit will be forfeited and is non-refundable and non-transferable.

Appointment Cancellation

Appointments cancelled 24 hours or more before the scheduled appointment time will receive a full refund of the appointment deposit.

Late cancellations made with less than 24 hours’ notice will result in forfeiture of the appointment deposit.

No-Call/No-Show

A no-call/no-show appointment will result in a $150 missed appointment fee.

HUSKY Health & State-Funded Insurance Patients

Patients are expected to provide at least 24 hours’ notice when cancelling or rescheduling an appointment.

Late Arrival

Patients who arrive more than 10 minutes late will be required to reschedule.

Late Cancellation

For HUSKY-insured members, three (3) or more late cancellations within any rolling twelve (12) month period will result in discharge from the practice.

No-Call/No-Show

For HUSKY-insured members, two (2) or more no-call/no-show appointments within any rolling twelve (12) month period will result in discharge from the practice.

Application of This Policy

Late cancellations and no-call/no-show appointments are tracked cumulatively over a rolling twelve (12) month period.

These occurrences do not need to be consecutive, back-to-back, or part of a consistent pattern. Reaching either the late cancellation threshold or the no-call/no-show threshold, as outlined above, may result in discharge from the practice.

The practice reserves the right to enforce this policy regardless of the length of time between occurrences.

Emergencies

We understand that emergencies occur. Unexpected emergencies resulting in missed appointments or last-minute cancellations will be reviewed individually.

Decisions regarding continuation of care, fees, and appointment deposits remain at the discretion of the provider.

Insurance & Financial Responsibility

Patients are responsible for understanding their insurance benefits.

Although our office verifies insurance eligibility as a courtesy, verification does not guarantee payment or coverage.

Patients are responsible for:

• Copayments

• Deductibles

• Coinsurance

• Non-covered services

• Any balance not paid by the insurance carrier

Please verify your behavioral health benefits before each appointment and notify our office immediately of any:

• Changes to your insurance coverage

• Additional primary or secondary insurance plans

• Referral or prior authorization requirements

• Termination or lapse in coverage

Failure to provide complete and accurate insurance information, including all active insurance coverage, may result in claim denials, delays in payment, or loss of insurance benefits.

If an insurance claim is denied or cannot be processed because the patient failed to provide complete, accurate, and current insurance information, including all active primary and secondary insurance coverage, the patient will be financially responsible for the balance to the extent permitted by applicable law and payer contracts.

Claims are processed according to your insurance carrier’s timeline. Outstanding balances will be sent electronically through the Patient Portal. If payment has not been received within two weeks after notification, the payment method on file may be charged.

Office Expectations

During Your Appointment

Please arrive on time and be prepared for your appointment.

Telehealth appointments must be conducted in a quiet, private location. Appointments may not be completed while driving or while you are in a public setting.

If these conditions cannot be met, the appointment will be ended or rescheduled.

Communication

Please regularly monitor your:

• Patient Portal

• Email

• Text messages

Failure to review communications from the practice may result in missed appointments, cancelled appointments, or delayed care.

How to Reschedule or Cancel an Appointment

To reschedule or cancel an appointment, please note that our system requires you to book a new appointment rather than cancel the existing one directly.

You may do this by visiting our website at www.beveryresilient.com and selecting the “Existing Client” option to schedule a new appointment.

When submitting your request, please include a brief reason for the change along with the date of your original appointment. Once we receive your request, we will update your appointment in our system.

Alternatively, you may contact our office at (860) 438-6844 to reschedule or cancel your appointment by phone.

Session Conduct and Attendance Expectations

Be On Time and Ready

Sessions must begin on time and take place in a quiet, private space.

Appointments conducted while driving or in public areas are not permitted. If this occurs, the session will be promptly disconnected or ended immediately.

Stay Connected With Our Office

Please check your email, text messages, and the Patient Portal regularly for important updates from our office. Missed communication may lead to cancelled appointments or delayed care.